Understanding and Managing Poor Performance in the Workplace When a team member is not performing as expected, what is the most useful action for a leader to take? It feels as though many of the default leadership responses to seemingly poor or unacceptable performance tend to assume that the team member is “wrong”. What if, …
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Leading with Emotional Literacy Recently, this audio of a conversation between an air traffic controller and a student pilot has been doing the rounds of the internet. The student was having his third flying lesson, the first in that particular plane. The flight instructor experienced a medical emergency, leaving the student to land the plane. With guidance …
How Leaders can use Opinions to Create Useful Outcomes As a leader or manager, what are you creating from your opinions that you may not be aware of? How is what you are creating serving you? Humans go about life, forming opinions about people, situations and events. These opinions often become our truth, informing the …
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