What is Emotional Literacy? What is emotional literacy? To answer this question, let’s first look at what is meant by literacy. When we have literacy in a particular language, we are able to use that language in a way that serves us. We are free to choose the words and grammatical distinctions of that language …
Understanding and Managing Poor Performance in the Workplace When a team member is not performing as expected, what is the most useful action for a leader to take? It feels as though many of the default leadership responses to seemingly poor or unacceptable performance tend to assume that the team member is “wrong”. What if, …
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Leading with Emotional Literacy Recently, this audio of a conversation between an air traffic controller and a student pilot has been doing the rounds of the internet. The student was having his third flying lesson, the first in that particular plane. The flight instructor experienced a medical emergency, leaving the student to land the plane. With guidance …
How Leaders can use Opinions to Create Useful Outcomes As a leader or manager, what are you creating from your opinions that you may not be aware of? How is what you are creating serving you? Humans go about life, forming opinions about people, situations and events. These opinions often become our truth, informing the …
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Leadership and the Mathematical Equation of Listening Many years ago, I participated in a workshop where the workshop facilitator read out loud the poem “My Country” by Dorothea Mackellar. Before he did so, he asked the group to pay attention to their thoughts while he read the poem. When he had finished reading, he asked …
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One Way to a Stronger Organisational Culture What is organisational culture? I decided to ask wikipedia: Organizational culture encompasses values and behaviors that contribute to the unique social and psychological environment of a business. The organizational culture influences the way people interact, the context within which knowledge is created, the resistance they will have towards certain changes, and …
Requests at Work I have previously been offered an interpretation that a large number of offers being made in an organisation suggests a healthy, functioning organisation. In my mind, this makes sense. People make offers to assist someone else in taking care of something, and I think that people are less inclined to want to …
Extraordinary Leadership When we think of great leadership, we tend to think of qualities such as compassion, flexibility, understanding, honesty, trustworthiness, fairness, respect, integrity, trust in others, strength, and so the list goes on. But is great leadership really about possessing all of these qualities? Can one person be all of the above? What makes …
Moods and Emotions in the Workplace Recently, I have been reflecting on moods and emotions in the workplace. It has been interesting to view the conversations and interactions at work from a place of curiosity about the moods from which people may be operating, and I feel as though doing so has significantly helped my …
